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1. Do you keep my credit card information?
Protecting the Customer's credit card information is very important us at HELLO SUNFLWR. Our system and payment gateway is made so that no credit card number is stored in our system. Once the customer enters the number, we do NOT and will NOT keep it in our server or system.
2. How can I check the status of my order?
You can check the status of your order by the email notifications that are sent to you. Also you can log into your account. Go to "My Account" and then go to "View the orders I have made".
3. How can I print my order invoice?
You can print your invoice by logging into your account. Click on "My Account" and then "View the Orders I have Made". From here you can choose the specific order you want to print. Use the Internet Browser option to print the order.
4. How long does it take for my order to be Shipped Out?
If the order is received before 1PM PST, we can have it shipped out the following day. However, during busy times such as Mondays, it might be very difficult. Also orders received on weekends will be shipped out first thing on Monday. Delivery date depends on the shipping method chosen.
5. How much is your minimum order?
There isn't a minimum to order. However, to take advantage of free shipping (U.S.A. only) there is a $30 USD minimum.
6. If my payment did not go through why is there a hold on my bank or credit card?
When the customer places the credit card number and billing information it is very important that there is no error. Moreover, the billing and shipping address MUST be the same for the order to be processed. When a transaction is declined for Address Verification Service (AVS) or Card Code Verification (CCV), the transaction has still been approved by the card issuing bank. Meaning the requested funds have been placed on hold, thereby reducing the customer's available credit. This is not an actual charge to the credit card and the card issuing bank releases funds back to the card after the authorization expires (usually within two weeks but up to one month depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting the customer's credit card issuing bank. 

If you want to get the hold on the account released, please do not email www.hellosunflwr.com. We do not have the authority or the ability to release your hold. You need to contact your bank. Some banks may take longer to release the hold, and that is the policy of the bank. HELLO SUNFLWR also does not have the ability to release the hold on your bank.
7. What method of shipping do you use?
Our default shipping couriers are FedEx and UPSHowever, other shipping methods are used when it is requested or for international shipping. To use other shipping methods, please make note on "Add Comments About Your Order" section, during the check out process.
Please note : All Express shipments are with FedEx only and extra shipping charges will be added for UPS Express.
8. Where can I find my tracking number?
Tracking numbers are usually emailed to the customer. If the tracking number is not shown even though the order status is "Shipped Out", please email us at info@hellosunflwr.com so that we can provide the tracking number.
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